Customer Support Links

60-Day Returns

Getting to know your new gear can take some time and we want you to enjoy your purchase for many years to come. Don't love it? No problem. Take 60 days to decide and if you're not satisfied, you can return or exchange eligible* like-new items within 60 days. Eligibility requirements can be found below.

Need help finding something you love? Our in-house system designers are here to help you find the right products and craft the best solution possible for your needs and your budget. We're here to help. Talk to our experts.

 

Vinyl Return Policy

All vinyl and media sales are final. If you receive a record that appears to have been damaged in shipping or is defective, please contact us at 1-866-961-7781 or by filling out the form here. Defective and damaged items will be replaced with the same item only.

 

 

How do I return a product?

Step 1 - Call or email us

Start your return by submitting a return request here. Or you may call us at 1.866.961.7781.

 

Step 2 - Pack Carefully

Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. Be sure to remove or cover any old shipping labels on the shipping box. World Wide Stereo may refuse a return or charge a restocking fee if the item is returned damaged due to improper packaging for return shipment.

 

Step 3 - Ship the item back to us

Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. If you received a shipping label with your RMA#, affix the label to the outside of your shipping box and drop it off at the designated drop-off center. For your convenience, World Wide Stereo can provide you with a prepaid label that will be deducted from your refund.

After your return is received, we'll refund your original payment method (less any return or restocking fees if applicable - see Return Eligibility below*). Refunds are issued to the original method of payment within 3 days of return. Please allow up to two billing cycles for the refund credit to appear on your statement. 

What if I want to exchange my product?

When submitting a return request, please indicate that you would like your product exchanged instead of receiving a refund. If you choose a product of a lesser value you will receive a partial refund less applicable shipping and return costs. If you exchange your product for one of higher value you will be charged the difference between your refund amount less any applicable shipping and return costs, and the cost of the new item(s). 

Please submit your exchange request here.

Pennsylvania Area Customers

For the convenience of our local customers, merchandise ordered online or purchased in store may be returned to one of our retail showrooms. Please package all materials as requested above and have your invoice with you. Please note that orders returned to one of our retail locations still require that you submit a return request (see step 1 above). To find your nearest showroom, please click here.

What if my product is defective?

Eligible* products that are deemed to be defective during our 60 day guarantee may be exchanged for a new unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service. Please submit a defective claim return request here.

If the returned product is not defective upon inspection or if it's in non-working order due to damage incurred outside of the warranty, an exchange will not be issued and the unit will be returned to you. Shipping fees may apply.

What if my product is damaged?

If your product arrives damaged, please call us right away at 1.866.961.7781. Shipping damage must be reported within 2 business days of delivery to ensure a replacement or refund can be issued. To learn more about our shipping policy, click here.

*Return Eligibility

To be eligible for a return, your item must be in like-new condition with its original packaging, accessories, and manuals. Please use a shipping box to protect the original packaging during return shipping. World Wide Stereo may refuse a return or charge a restocking fee if the item returned is not in like-new condition, if it's not eligible per the list below, or if it is returned damaged due to improper packaging for return shipment.

The following items are not eligible for return:

  • Items not in original condition or packaging
  • Items missing parts or original packing material
  • Items that are returned dirty or have been heavily used or damaged from use
  • Items with cables cut or terminated
  • Items with a different serial number from the one shipped or on packaging
  • Final sale items
  • Special order items
  • Custom order items
  • Open-box items
  • Gift cards
  • Vinyl and media

These items may still be covered by the manufacturer's warranty, where applicable, and we're happy to connect you with the proper support channels.

Policy Abuse

We reserve the right to refuse orders from customers we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.

Return & Restocking Fees

Freight & Oversize Return Fees: Oversize items or items that ship via specialty motor freight will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 55", select subwoofers and floorstanding speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees. For return fee details, please call 1.866.961.7781 or email us at hello@wwstereo.com. 

Restocking Fees: A return is subject to a partial refund or the return may be refused in the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, cables cut or terminated, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing.

Final Sale & Nonreturnable items: All special orders, custom order, and final sale merchandise are nonreturnable.

Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.

Cancelled Orders: Once an order is pulled for shipping, it cannot be cancelled. Please give us a call at 1.866.961.7781 to request an RMA# to return your order. In the event that you refuse your package for any reason other than shipping damages, you will be subject to paying the full shipping price of the product both ways.